Interview with Muriel Fremal

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Created on Thursday, 03 March 2011 05:09

Interview with Muriel Frémal, Training responsible at the Knowledge and Learning Centre and trainer at the Office of the Commissioner General for Refugees and Stateless Persons in Belgium. 

1. Name, title and country:

Muriel Frémal, Training responsible at the Knowledge and Learning Centre and trainer at the Office of the Commissioner General for Refugees and Stateless Persons in Belgium.

2. How have you been using EAC, what modules and for how long?

We have begun with EAC a long time ago, by sending some persons to help with the creation of the modules.

3. What are the main benefits of using the EAC-training?

- Harmonization. On the national level it means that French and Dutch speakers can follow the trainings together in English and exchange good practices. On the international level it stimulates international cooperation between different countries which is a good incentive.

4. What are the challenges of working with the EAC-training?

To continue and to improve the level of the modules, to give the opportunity to all the caseworkers, to follow all the needed modules, to convince some “old” caseworkers that it can be useful for them too and to keep the philosophy of the concept. It’s sometimes difficult to explain to persons who have a lot of work that it is important to follow the full module and not to make some summarizes. I think also the technical problems can be a challenge and sometimes there are some problems with the platform. It is the same for translations. They are not easy technically.

5. Have you seen any improvements in your country’s work on asylum management since you adopted the EAC-training?

It’s very difficult to measure this, but for the interviewing children, we have had some positive feedback coming from advocates who followed some interviews.
I can say yes in general. The evaluations of the participants are in general very positives.

6. What do you think of the structure of the EAC-concept of the face-to-face sessions combined with e-learning?

In the context it’s a good method of learning. Each person can follow the content at his rhythm and when he or she wants. The face-to-face is very important to clarify some notions and to share some experiences, but the content of the modules must be updated. Sometimes there are too many repetitions.

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