Course info

EAC Frequently Asked Questions

If you don't find an answer to your question here, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

General

  1. When should I contact helpdesk?
  2. Who is allowed to attend the EAC courses?
  3. Where can I find an overview of all translated modules?
  4. Does it cost anything to take part in a training?

Trainers

  1. I will participate in a trainer course, why have I received login details for someone called “student”?
  2. Where is the template for the participants list?
  3. How can I prevent uploaded assignments from being visible to all learners?
  4. Where do I see my learner’s progress and test results in the training course?
  5. How can I make uploaded assignments visible to the learners?
  6. Is it possible to change the content within the e-learning platform?
  7. Which tools should be visible in the course main page?
  8. Why is it so difficult to change the deadlines document?
  9. Why can’t I change the deadlines document by clicking the pen on the course main page?
  10. What is the aim of the general EAC training manual and where can I find it?
  11. Where should I send information about start dates for a national training, participants lists and questions related to national training?
  12. Where do I find the Follow-up survey?
  13. Why isn’t the test result visible to the learners via the ‘Tests’ tool?
  14. I wish to evaluate my national course. How do I proceed?
  15. I am invited to a follow up evaluation of my EAC trainer course. What is this?

Learners

  1. How do I find the EAC training platform login?
  2. Where can I get a quick introduction to the EAC e-learning platform?
  3. Where do I see my progress and test results in the training course?
  4. Why can’t I see my recently uploaded assignment?
  5. I have a new email address, where do I change it on the platform?
  6. Where do I see my trainer’s comments on open questions in the tests?
  7. Who should I contact when I have questions about the course, for example about the content, tests, assignments or deadlines?
  8. Why isn’t my national training occasion visible in the EAC training plan?
  9. Why haven’t I received my login details for the course?
  10. I wish to evaluate my national course. How do I proceed?
  11. I am invited to a follow up evaluation of my national EAC course. What is this?

General

1. When should I contact helpdesk?

Contact helpdesk at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. when you have questions about the platform, login details etc.

2. Who is allowed to attend the EAC courses?

The EAC courses are primarily aimed at asylum officials in the EU Member States. The trainer courses are aimed at officials who will become local or national trainers in their organisation.

3. Where can I find an overview of all translated modules?

On the EAC homepage under the menu Modules.

4. Does it cost anything to take part in a training?

The trainings are free of charge. However EAC does not cover the cost for accommodation or travel to the face-to-face sessions.

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Trainers

1. I will participate in a trainer course, why have I received login details for someone called “student”?

This is the virtual user with learner access connected to your “Trainer training” course.

2. Where is the template for the participants list?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training “D0. For EAC trainers - general information and documents”.

3. How can I prevent uploaded assignments from being visible to all learners?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training course
  • Click on the "Assignments" icon
  • Click on the "Assignments settings" icon
  • Select “New documents are only visible for the trainer(s)”.
  • Click on the "Validate" button

4. Where do I see my learner’s progress and test results in the training course?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training course
  • Click on the “Reporting” icon
  • Click on the blue arrow in the "Details" column of the preferred user in the list
  • Click on the blue arrow in the "Details" column of the preferred unit.

5. How can I make uploaded assignments visible to the learners?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training course
  • Click on the "Assignments" icon
  • Click on “Make all papers visible” or “open the eye” to the right of selected documents.

6. Is it possible to change the content within the e-learning platform?

With a trainer access it is possible to change the content, but you are only allowed to change the introduction text on the main page and the deadlines.

7. Which tools should be visible in the course main page?

At least the “Courses” icon. Then it’s up to you as the responsible trainer what tools and functions you want to use. Read more about this in the General EAC Training manual.

8. Why is it so difficult to change the deadlines document?

All content pages are written in “html” code. If you don’t manage to change the deadlines document, send your deadlines to the students by email instead.

9. Why can’t I change the deadlines document by clicking the pen on the course main page?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training course
  • Click on the "Documents" icon
  • Click on the folder "xxx-webfiles"
  • Click on the pen in the "Edit" column in the "_deadlines.html" row
  • Make the preferred changes
  • Select the "Save document" button.

10. What is the aim of the General EAC Training Manual and where can I find it?

The General EAC Training Manual gives a general introduction to EAC and explains your role as a trainer. It also explains step by step all the important features of the platform. You can for example see how to set deadlines and how to give feedback to your students. The manual is available on the e-learning platform.

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the link "D0. For EAC trainers - general information and documents"
  • Select the English or French version under the "Trainer's manual" heading.

11. Where should I send information about start dates for a national training, participants lists and questions related to national training?

Email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

12. Where do I find the Follow-up survey?

  • Login to the e-learning platform with the main login (Not the xxxxx_student login).
  • Click on the "Trainings" tab
  • Click on the link of the course to evaluate
  • Click on the “Surveys” icon
  • Click on the “Follow-up evaluation of EAC trainer course” link.

13. Why isn’t the test result visible to the learners via the ‘Tests’ tool?

If the trainer makes the ‘Tests’ tool visible there will be consequences.

  • The test result is not shown in the ‘Tests’ tool after a learner has taken a test via ‘Courses’ (as they usually will do).
  • The learner feels therefore compelled to take the test a second time (via the ‘Tests’ tool) and the outcome is still unclear. It says “There is no result yet” when they click ‘Result and feedback’ and it's not possible for the learners to see their answers and your comments.

Therefore we advise our trainers to hide the ‘Tests’ tool.

14. I wish to evaluate my national course. How do I proceed?

You can use the readymade online evaluation available on the platform. Read more on how to use it in the general trainer’s manual (available on the platform under D0. For EAC trainers - general information and documents ). You can also use your own evaluation. However if you wish to make the evaluation results available to EAC-TIU in order to become an authorised EAC trainer, an evaluation summary has to be translated into English.

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on "D0. For EAC trainers - general information and documents".

15. I am invited to a follow up evaluation of my EAC trainer course. What is this?

This evaluation is sent to you by the EAC team and it focuses on your role as a national EAC trainer and the use and implementation of EAC in your organisation. It is of great importance for future improvement and development of the EAC training to find out about your experiences of being a national EAC trainer and what support you have received from your home organisation.

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Learners

1. How do I find the EAC training platform login?

You find the login at https://www.asylum-curriculum.eu/eac/. You can also click on the image “LOGIN TO THE EAC LEARNING PLATFORM” visible on the right hand side on most of the pages of this website.

2. Where can I get a quick introduction to the EAC e-learning platform?

As a new user you have access to an introduction course on the platform called "0. Introduction to the EAC e-learning platform". Here you learn about all the functions and features and how to use the platform as a student.

  • Login to the e-learning platform
  • Click on the "Trainings tab"
  • Click on the "0. Introduction to the EAC e-learning platform" course

3. Where do I see my progress and test results in the training course?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the training course
  • Click on the "Courses" icon
  • Click on the current unit
  • Click on the running man (round) icon in the page’s upper left corner.

4. Why can’t I see my recently uploaded assignment?

All new documents are hidden for the learners. The trainer has the possibility to make documents visible to all learners in the course.

5. I have a new email address, where do I change it on the platform?

  • Login to the e-learning platform
  • Click on the “Profile” tab
  • Make the preferred changes in the "E-mail" field
  • Click in the "Save settings" button.

6. Where do I see my trainer’s comments on open questions in the tests?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on the current training course
  • Click on the "Courses" icon
  • Click on the current unit
  • Click on the running man (round) icon in the page’s upper left corner
  • Click on the green plus sign and then select attempt.

7. Who should I contact when I have questions about the course, for example about the content, tests, assignments or deadlines?

You should contact the trainer.

8. Why isn’t my national training occasion visible in the EAC training plan?

The EAC training plan only displays training courses organised by EAC.

9. Why haven’t I received my login details for the course?

All students receive login details to the e-learning platform when participating in a course for the first time. The login details are not sent out again later when participating in other courses (since the login details are for accessing the EAC e-learning platform, not for accessing a particular course). Therefore, please make sure to save your login details.

10. I have problems finding the survey I have to fill in. How do I proceed?

  • Login to the e-learning platform
  • Click on the "Trainings" tab
  • Click on your course
  • Click on the “Surveys” link (in the Interaction section)
  • Click on “Evaluation of EAC National Training”
  • Answer the questions step by step

11. I am invited to a follow up evaluation of my national EAC course. What is this?

This evaluation is sent to you by the EAC team. The evaluation aims to find out what impact the EAC training has in the long run. The questions focus on how the EAC training relates to your daily work and what effects it has on it. Your answers and input are of great importance for future improvement and development of the EAC training.

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